Frequently Asked Questions About Odor Removal
What You Need to Know Before Booking With No Scents
If you’re considering odor removal services in North Carolina or the surrounding region, you likely have questions—and at No Scents, we believe in complete transparency. Whether you’re dealing with pet smells, smoke damage, or an odor you just can’t place, our goal is to make your experience simple, stress-free, and 100% scent-free.
Below, we’ve answered some of the most common questions our clients ask. Don’t see yours? Give us a call—we’re happy to help.
General Questions About Our Services
What Does No Scents Specialize In?
We specialize in professional odor elimination. That means we remove odors at their source—not cover them with perfumes, sprays, or temporary deodorizers. We treat homes, vehicles, apartments, offices, and more using customized solutions like chlorine dioxide, ozone, enzymes, oxidizers, and professional carpet cleaning.
Are Your Services Safe for People and Pets?
Yes—when used correctly. Some of our treatments (like enzyme applications or oxidizers) are safe for occupied spaces, while others (like ozone or chlorine dioxide) require the area to be temporarily vacated during and shortly after treatment. We’ll walk you through all safety requirements before we begin.
How Long Does Odor Removal Take?
It depends on the size of the space, the type of odor, and the treatment method. Some services can be completed in just a few hours, while more complex situations (like whole-home smoke treatment) may take a day or more. We’ll provide a time estimate during your free consultation.
Do You Offer Free Estimates?
Yes! We offer free, no-obligation estimates. Give us a call at (866) 378-6367, and we’ll schedule a time to assess your space and recommend the best approach based on your odor issue and environment.
Specific Odor Situations
Can You Remove Pet Urine Odors From Carpet or Furniture?
Absolutely. Pet odors—especially urine—are one of the most common issues we treat. Our enzyme-based products break down urine compounds at the source, often deep within padding or subflooring. If needed, we can pair enzyme treatments with carpet extraction or oxidizers for deeper results.
Do You Treat Cigarette or Smoke Odors?
Yes. Smoke odors are tough, but we have the tools to eliminate them, not just mask them. Depending on the severity, we may recommend ozone, chlorine dioxide, or a multi-stage treatment plan.
Can You Eliminate Mildew or Musty Smells?
Yes, but it’s important to understand: we treat odors, not mold. If your space smells musty due to moisture or mildew, we can neutralize that smell. However, if you suspect active mold or health risks, we’ll recommend calling a certified mold remediation specialist.
Who Do You Work With?
We help homeowners, tenants, landlords, realtors, auto dealers, and property managers. Whether you’re preparing a home for sale, handling a tenant move-out, or just tired of that lingering smell—you can count on us.
What About Disinfection or Mold?
This is one of the most important questions we get, and we want to be clear and compliant:
Do You Kill Mold, Bacteria, or Viruses?
No. Our services are for odor elimination only. While some of our products reduce the organic matter that odors feed on, we do not advertise, label, or perform disinfection, sanitization, or mold remediation services. We’re not licensed for microbial treatment, and we encourage customers to contact qualified professionals for those concerns.
Compliance Disclaimer
No Scents® does not claim its services disinfect, sanitize, or kill mold, bacteria, viruses, or fungi. We comply fully with the Federal Insecticide, Fungicide, and Rodenticide Act (FIFRA). Our focus is 100% on odor control, not environmental health treatment.
Still Have Questions? Let’s Talk
Odor problems can be confusing and frustrating—especially when you’ve already tried cleaning, airing out, or replacing materials. Let us help you get clarity on what you’re smelling, where it’s coming from, and what to do about it.
We’re here to help restore the comfort and cleanliness of your home or business—don’t let odors overstay their welcome. Call
No Scents today at
(866) 378-6367 to request your
free estimate and get expert answers, honest advice, and real results.







